Triangle Trip

Following up on previous post regarding how to check status, SPG has responded with email notifications.

Previously, the only way to find out the number of free weekends awarded was to call SPG’s award winning customer service.  The e-mail I finally received was a pleasant surprise.  Another reason to bank at Starwood (more reasons why hotel points are more valuable than airline miles), they respond to demand and answer!

Seeing the promotions about Virgin America (VX) Wi-Fi aka: Gogo, I had to test it out its on-board Internet service.  The first thing was to book a Wi-Fi enabled flight.  Fortunately, the majority of Virgin America’s flights are Gogo-enabled, and Virgin America’s aim is to enable all their planes by the end of summer 2009.

The cost plan for Virgin America Wifi (Gogo) is as follows:

• $12.95 for flights of 3 hours or more
• $9.95 for flights less than 3 hours

Now for actual speeds, I ran a couple tests from different sites:

Realistically, I browsed a few sites for my own testing purposes.  Virgin’s WiFi download speeds are great.  ESPN and CNN loaded within a few seconds.  Hulu and Youtube could stream video without any interruption.  Upload speeds on the other hand were slow, I tried to upload a 2MB file, and I had to stop it because it took long.

Overall, the Gogo connection is good.  I would pay for Virgin’s Gogo on-board Internet service for a longer flight.  My flight was only an hour and only about 30 minutes of actual use, but anything longer than 1 hour of actual use, I would consider to pre-occupying myself on a Virgin plane.

Following my previous post in regards to SPG Free Weekend Night promotion status, I emailed SPG to reconfirm my phone conversation. For the record, Starwood’s customer service center is truly world class. You are almost guaranteed to get an email response from a native English writer in 12 hours or less. Below is SPG’s standard response:

“I would like to inform you that you will not be able to see your free weekend online. To redeem a Free Weekend Night Award, Preferred Guest members in the U.S. or Canada should call 866-539-0059. Elite members should call their dedicated Gold or Platinum Members residing outside the U.S. and Canada should contact the Starwood Preferred Guest Customer Contact Center for your region. Advanced reservations are required and all members please mention Award ID 9FWFN when you call to book your reservation.”

In summary, here are our findings:

• The entire SPG Free Weekend Night promotion is done offline.
• You will have to keep track of your own stays to make sure you get free weekend night credit.
• You will have to ring customer service directly to make each booking.

SPG could have saved a lot of money and hassle (dealing with customer calls and emails) had they listed the above bulletpoints on their FAQ site.