Triangle Trip

Most US airlines have raised ticket change fees which make non-refundable tickets worthless. I had a USAir discounted non-refundable ticket for $198 but had to cancel the flight for personal reasons. After being routed to two India call centers, I was told that a credit will be issued under my name and I had one year to use it. The credit is not transferable and it will be worthless after one year from the date of issuance. Finally, the USAir call center rep told me that there will be a $150 change fee if I want to re-use my $198 credit for another flight.

After hearing the call center reading all the rules from his screen aloud to me for close to 2 minutes, I asked myself the following question:  “What is the point of issuing me a $198 credit, then take $150 away on my next booking. Why doesn’t USAir just tell me that I have $48 of credit to use for another USAir flight?”

At first I thought the $150 change fee was steep, then I learned UAL has recently up their fees as well. Ghetto Delta has always charged $150 for their itinerary change fee but now they are charging $250 for international change fees (check their ticketing FAQ).

Here’s what I have learned from this experience:

1.  If you see a cheap airfare and clicked on the “SUBMIT” button on a website, you better travel on those dates and times or your ticket will be worthless.

2.  Buy a refundable ticket or wait until a week before you are planning to take off if your plans are still influx

Airlines are obviously using change fees as an alternative way to get more revenue and stick it to its customers.

An open letter to our new US Homeland Security Chief, Janet Napolitano:

After using (Fly) Clear for the past three months, I know Clear is not the solution for frequent travelers. Clear does not provide much value aside from letting me skip the security line at a few airports. Clear also has many other issues (check out my previous post).

The Transportation Security Administration (TSA) under the Department of Homeland Security must come up with a solution similar to what Dulles is offering to its frequent travelers: Dulles Diamond. Although I have not used the service but I believe in the concept.  TSA need to implement a “Professional Travelers Access Program.”

The “Professional Travelers Access Program” needs to guarantee fast security screening by separating business/frequent travelers from casual travelers. In order to qualify for the ‘Professional Travelers Access Program,’ I believe you must pass the security screening exam. I do not think the Dulles Diamond line has a restriction.

Below are my proposed criteria for anyone to qualify for the “Professional Travelers Access Program:”

1. Demonstrate that you can remove your coat, belt and shoes, unpack your liquids, and take out your laptop for the metal screening device in less than 45 seconds.

2. Walk through the metal detector (with your boarding pass) without beeping or being re-screened.

3. Show the ability to quickly gather your belongings after you’ve passed security in less than 45 seconds.

4. Once you have passed the exam, you will get a special card to be screened at the Professional Travelers Access Program.

5. As a member of Professional Travelers Access Program, you must maintain your ability to quickly get through the security line or the agent will have the right to send you to the normal line with novice travelers.

Most business and frequent travelers can easily pass my proposed test. The frequent travelers are prepared and know what to do before they even get to the airport. It is time for the TSA to understand its customers. TSA must separate the novice travelers from the professionals to speed up the security process during peak travel times – Monday mornings and holidays. The “Professional Travelers Access Program”will streamline the security screening process and improve customer service.

I am offering my services free of charge to the TSA if they need further consultation. I cannot believe Dulles (which we believe is one of the worst airports in the US) already has a similar program implemented. I am curious to hear about the Dulles Diamond successes and failures. Please post your comments if you have used the Dulles Diamond service at Dulles. I also look forward to hearing from someone working at the TSA or the Department of Homeland Security.

Sincerely,

Captain G

Let me preface this post by telling everyone that I really despise Avis for its poor customer service. I have not rented from Avis in over 10 years due to a really horrible experience at Newark Liberty International (EWR). Ironically this post is about renting from Avis’s Newark facility. I won’t get into the details on my horrible experience; I will save it for another post… Given the latest Avis offer, I may actually consider going back to them to give it a go.

As one of the options to go from Newark Liberty International Airport (EWR) to NYC, I used to recommend National Car Rental with their one-way rental program. However, National Car Rental has ended its one-way car rental offer between Newark and NYC for $25 a day – which was an awesome deal. Avis has recently picked up the one-way car rental promotion. This means you can rent an Avis car from Newark Liberty International (EWR) and drop it off in New York City for $25 plus taxes or rent the car from an Avis location in NYC and return it to EWR. Here’s the link to reserve at Avis. You can also call Avis and mention AWD #K462601.

The Avis offer only works if you’re going from EWR to NYC on Thursday or Friday and from NYC to EWR on Sunday or Monday. The reason for this offer is Avis needs to get its cars from EWR to NYC for the weekend rentals. As a renter, you’re essentially doing the driving for Avis.

You should also be aware of the following restrictions:

• One-way rental from EWR to NYC can only be picked up from Thursday after 1PM to Friday 10PM and it must be dropped off by Friday.
• One-way rental from NYC to EWR can only be picked up from Sunday after 3PM to Monday 10PM. The car must be dropped off by mid-night on Monday.

Also read the fine prints from the link.