Triangle Trip

There is a lot of things wrong with US domestic airlines. But I think the #1 thing that is wrong is the quality of service. Onboard a US carrier, flight attendants are rude, not helpful, and impatient. I think they are still mad their pensions disappeared.

They bark commands rather than politely asking. They don’t attempt to help when people are struggling to put luggage in the overhead bins. They are irritable when you ask them for anything.

I remember flying back from Asia on United last year when sometime before landing I asked one of the flight attendants for the US customs and immigration forms. She responded with a very surly response to the effect that they had passed them out many times and was annoyed that I had asked. But she did say she would get them for me. She then proceeded to have a 15 minute personal conversion with the person seated directly behind me. I never received those forms from her.

I decided afterwards that I would never fly a US carrier to go to Asia. This past year I went to Asia several times and each time I had pleasant experiences on ANA, Asiana, Singapore, and Korean Air. There is a world of a difference. You can yell at the flight attendants on these Asian carriers and you will get a gentle apology. You can be a body builder and they will still attempt to help with you with your luggage.

Not only in terms of quality of service but they are world class in a different aspect. They can fit in the aisles with plenty of room, are easy on the eyes, and they didn’t roam the earth with dinosaurs. Damn those US discrimination laws and labor unions.

A follow up to the post of the worst airports in the US, here’s a list of the best airports in the US. We used the same evaluation criteria to come up with this list:

#5. Washington DC Reagan (DCA) – DCA is extremely easy to get in and out of since it is located in Arlington, VA and only 3 miles from DC . The DC Metro is linked to the airport and takes you right into DC after only a couple stops. The one bad thing about DCA is the curfew they impose on flights past 10pm. US Airways is the main carrier with other carriers like American and United flying primarily only to their hub cities. And if you are luckily enough you may run into your congressman.

#4. Las Vegas (LAS) – We are not rating LAS as a top 5 simply because it’s in Las Vegas and you can play Wheel of Fortune while you are waiting to board the plane. We truly believe LAS has a lot to offer and is quite efficient. Although there are no public transport from the Strip to LAS, it is quite convenient to find a cab in Vegas. Cabs do however need to take a big loop around the private airport to get to LAS. Rental car returns can be quite painful as the return facility is out of the way. Then again, why are you renting a car in Vegas?

The security lines are very efficient. They have a line dedicated to travelers with status. Once you pass security, you board a tram that comes every minute. It is super efficient. All terminals (1 to 4) have food courts and a wide variety of shops for you to spend more money. Flights out of Vegas are rarely delayed (can’t say that about coming in though). And if you were delayed, there is always time for you to head back to the casinos to make another withdrawal! You also can’t beat the slot machines right in front of the gates.

#3. Orange County (SNA) – Orange County’s snobby neighborhood imposes a curfew at 11PM meaning you may end up at LAX if your flight to SNA is delayed. Oh… the planes are also required to shut off their engines after take off. Aside from these two minor issues, SNA is the preferred airport in So Cal. Its short term and long parking facilities are within walking distance of the airport. The streets leading to SNA are very well organized, and traffic lights are synchronized. You can get to SNA from all major freeways and there’s now a toll road access (73). I am going to omit the public transportation part here since we’re dealing with So Cal…

The security lines at SNA are quite efficient. Once you pass security, the gates are right in front of you. Food selection is decent given the size of the airport. The airport is also extremely clean.

#2. Chicago O’Hare (ORD) – We need to give the city of Chicago a great deal of credit for its ability to connect an airport with the amount of traffic to a large city. Despite the flight volume and bad winter weather, ORD is very good at getting planes on and off the ground.  Not only do the United and American hub terminals offer great food, Terminal 2 which houses all the Hodge podge carriers at ORD has good selection as well. The terminals are also connected via a walkway which has food and art work. And the international terminal is relatively new.

It is also easy to get to ORD by public transit. The ‘L’ (elevated train) takes you from ORD directly to the loop for USD 2 – that’s cheaper than a cart for your luggage at JFK. To and from the city via the blue line is 45 minutes guaranteed.

Cab lines are very well organized at arrivals. To handle the Monday morning rush, ORD has police directing traffic at the departure ramps.

#1. San Francisco (SFO) – SFO is first by only a close margin. Transportation to and from SFO is awesome. There are tons of signs on the highway as you’re getting close to SFO. The stretch of 101 traffic by SFO is pretty light. You can get to and from the city to SFO via can for less than 30 minutes. BART (Bay Area Rapid Transit) takes you directly to the Terminals. It is only $3.50 one way to get you to SF and for $7 or so, BART can take you as far as Fremont. SFO’s tram system is also extremely fast and efficient. Trams connect long term parking and rental car facilities. If you don’t like the tram, you can always walk from terminal to terminal.

Food courts are abundant at SFO. All types of cuisines are available in the International terminal before you board. For domestic flights, you can find food courts once you have passed security. Security screening is also very efficient. United and American in Terminal 3 both have Status lines to separate the travel professionals from the rookies. Clear is also an alternative at SFO.

SFO does not have many delays. And if you are delayed, there are plenty of shops around for you to do window shopping or help out the economy 🙂   SFO also has updated art exihibits featuring from new technology to movies to wineries.  SFO

We welcome your feedback and counterpoints.

Statusmonger and Captain G

Captain G and Statusmonger have been to all the major airports in the US. Below are our top 5 worst airports in the US. We only kept the list to major airports in major cities because it is not fair to the little airports with only a few flights a day.

We take the following into consideration during our evaluation:

* Getting to the airport from the city and leaving from the airport to the city
* Overall functionality of the airport facility – inside and outside
* Airport traffic control – number of delays, etc.

#5. Seattle Tacoma (SEA) – The airport is a pain to get to regardless if you are coming from downtown or eastern suburbs. From downtown, you can slug it through the 5 which is a mess or 91 which is a crap shoot. From the northeastern suburbs or better known as Microsoft land, the 405 south bound is the worst highway designed in the US – there’s a full time car pool lane in a metro area that doesn’t carpool. When you get to SEA, you’ll need to first locate your airline then identify the gate to go through security. Security lines are tied to the gates. Depending on which gate, you may need to take a train. Alaska Air is the major carrier there and they have gates all over the terminal. The train to gates make announcements in different languages which is a positive but it is awful when it comes to getting you to the gate on time. We have nearly missed flights due to the train. SEA is also notorious for weather related delays. How can a city that rains all the time be impacted by rain?

#4. Dallas (DFW) – The size of the airport is equal to Manhattan. It takes forever to return your car and hop on the rental car bus shuttle to get you to the airport. American Airlines is in 3 of the 4 terminals. However the terminals are not linked. American changes their gates all the time. This means you’ll need to go through security multiple times if your American flight has a gate change. In addition to going through security, you’ll also have to wait for the shuttle bus to take you for one terminal to another. The inside of DFW isn’t all that pretty with limited food selection. The baggage claim area is also very small and unorganized. This is a pretty depressing hub airport when you compare it against other hubs.

#3. New York JFK International (JFK) – The world flies to JFK as the airport supports most global airlines. However the airport is a shame compared to other airports around the world. Given the ease of public transportation in NYC, there’s no easy way to take a train to JFK. The Port Authority of NY and NJ who runs the airport botched the light rail project (we will have a separate post about this project later). For a tourist from NYC to get to JFK via train, they’ll need to take the MTA in the city to an Air Train which takes at least 90 minutes assuming you don’t get lost along the way. Another route you can take us via the Long Island Railroad which is very expensive and takes too much time to explain to a tourist. Taking a cab from the city can take up to 2 hours due to NYC traffic. If you’re a tourist or business traveler, you’ll be hassled by illegal limo drivers trying to rip you off. It is also impossible for your friends and family to locate you at passenger pickup area because it is so crowded and the people controlling the traffic flow is useless. Once you get to JFK, it will take you some time to identify your airline as there are 9 terminals and like 200 airlines. All the terminals are small and lines are long due to the traffic volume. Security lines are horrible, food selection and shopping inside the terminals are limited. Above all this, there’s no wifi and you have to pay $5 for a luggage cart. This airport is a complete shame.

#2. Los Angeles International (LAX) – LAX is still in the 1970s. Fighting traffic to the airport is one challenge, but having to fight traffic from the rental car return facilities is unacceptable. The rental car facilities are all over the airport, finding the facility is like a scavenger hunt. I won’t even mention public transportation from and to the airport (this is LA, where the concept of public transportation does not exist). Similar to DFW, you need to get on a shuttle bus if your airline has a gate change since only some of the terminals are interconnected. Aside from United, none of the other airlines has an express security line to allow you to bypass casual travelers. The inside of the airport is dingy and old. Restaurants inside LAX are decent, however.

#1. Dulles International (IAD) – What were they thinking when they built this disaster? Be prepared to miss your flight if you didn’t leave yourself enough time. First of all, there is only one main terminal building, one of the ugliest buildings in the DC area, for all passengers on all airlines to enter and leave the airport, causing massive security lines. However, supposedly they’re implementing newer procedures to improve this process. Secondly, all the concourses are way out beyond the main terminal building, creating a need for these ugly people-mover vehicles to drive people crammed in like sardines to their respective concourses, dodging airliners and fuel trucks along the way. So after you’ve waited in a long long security line, you need to get on one of these people-movers to take you to your gate, which are operated by people and very inefficient. But, supposedly they are finally building a monorail system to get rid of these ugly things. The traffic around IAD is probably the worst in the nation. And there is no decent public transportation to get you into DC (you could take a Washington Flyer bus to West Falls Church Metro station which is located near the end of the Orange line but I don’t consider that decent). The concourses themselves are crowded and dingy, and food selections are limited and lousy. United operates many shuttle flights and that concourse reminds me of a Greyhound terminal. Lastly, being THE international airport in the DC area, one would think they would name the airport after an important US president like FDR but they decided to name the airport after the US Secretary of State under Eisenhower. The only good thing I can say about this airport is that I liked Die Hard 2.