Triangle Trip

On my last United flight, I had already selected by seat online, but I always like to look when I get to the airport when I go to the kiosk. The first kiosk approached rejected my credit card and said see customer representative. I had to go next door to the next kiosk which recognized my credit card. Using the credit card is probably the easiest and quickest method to pull your information.

I selected my flight, pressed check in, and then onto checking the seats. I like to check seats to a) get a better seat b) tell me about the # of people on the plane. This time however, the kiosk touchpad was a little out of sync. I had to press the button a few times to get each button to work. The worst part was I accidentally hit another seat number. I ended up with a ridiculous back middle seat. Immediately I tried to go back to my original seat, but the UP arrow button did not work.

For newcomers to seating, the kiosk only displays a few rows at a time, and you have to click up or down to seat the next rows. I looked for a cancel button, but didn’t see anything. I clicked EXIT thinking that would cancel but it didn’t. I had to start all over again and put my credit card in. I checked seats again, and confirmed it DID change my seat number to the back middle seat. I swiftly clicked back on my original seat. Fortunately no one in that span of time took my seat.

With a sigh of relief, I continued on the check-in process, I click next on the bottom right. The NEXT page is immediately an upgrade page. And the upgrade button is on the same spot as the next button on the page before. This is very tricky of united, because you have a tendency to hit next, next, next in the same spot. The DECLINE button is actually on the bottom left, the other side.

For experienced United travelers, we all know how many upgrade options they try to buy, or more mileage for more money. United travelers beware of the kiosk, it doesn’t let you zip through unless you really know it.

Big A out.

Most US airlines have raised ticket change fees which make non-refundable tickets worthless. I had a USAir discounted non-refundable ticket for $198 but had to cancel the flight for personal reasons. After being routed to two India call centers, I was told that a credit will be issued under my name and I had one year to use it. The credit is not transferable and it will be worthless after one year from the date of issuance. Finally, the USAir call center rep told me that there will be a $150 change fee if I want to re-use my $198 credit for another flight.

After hearing the call center reading all the rules from his screen aloud to me for close to 2 minutes, I asked myself the following question:  “What is the point of issuing me a $198 credit, then take $150 away on my next booking. Why doesn’t USAir just tell me that I have $48 of credit to use for another USAir flight?”

At first I thought the $150 change fee was steep, then I learned UAL has recently up their fees as well. Ghetto Delta has always charged $150 for their itinerary change fee but now they are charging $250 for international change fees (check their ticketing FAQ).

Here’s what I have learned from this experience:

1.  If you see a cheap airfare and clicked on the “SUBMIT” button on a website, you better travel on those dates and times or your ticket will be worthless.

2.  Buy a refundable ticket or wait until a week before you are planning to take off if your plans are still influx

Airlines are obviously using change fees as an alternative way to get more revenue and stick it to its customers.

It took about a week … but Delta finally responded with their own Elite Qualifying Miles offer (actually it’s Medallion Qualifying Miles aka: MQM). Delta has up the ante by offering TRIPLE MQM miles for flights between March 23, 2009 to June 15, 2009. Here’s the link for you to register if you’re interested.

HOWEVER, we believe this is a huge ghetto Delta scam. The Triple MQM announcement is a pubic relations play in response to UA, AA and Continental’s offers. Upon reviewing Delta’s ticket prices and fare class restrictions (see below), you will not qualify for double MQM unless you are willing to pay for an above average priced ticket. To get the triple MQM, you will need to pay an arm and a leg.

As a frequently flier between JFK/LAX myself, Delta’s round trip JFK/LAX flights are usually $280 which are L, U, and T classes. For the H, Q, K class bookings, you are looking at $400 to $500 for the round trip JFK/LAX ticket. I did not even bother looking at the other classes as they are last minute purchases or same day prices which can run $800+.

Furthermore, the fine print on the Delta offer states that you will not get your triple MQM bonus miles until 8 weeks after the promotion ends – so roughly mid-August.

In summary, Delta is making you pay for the MQM/Elite status. I am sure Delta will see a backlash from the public after this promotion ends. There will be many people out there who hasn’t read the fine print or the chart and believe they have earned status come August only to find they are only 1/3 of the way there.

Guess this offer is Delta’s way of saying: “caveat emptor” or “we found another way to scam you.”

Check out my previous posts for links to UA, AA and Continental’s offers. Continental by far is the most transparent and generous offer.

Everyone’s offering Elite Qualifying Miles… (Part 1)

Everyone’s offering Elite Qualifying Miles… (Part 2)