Triangle Trip

There is a lot of things wrong with US domestic airlines. But I think the #1 thing that is wrong is the quality of service. Onboard a US carrier, flight attendants are rude, not helpful, and impatient. I think they are still mad their pensions disappeared.

They bark commands rather than politely asking. They don’t attempt to help when people are struggling to put luggage in the overhead bins. They are irritable when you ask them for anything.

I remember flying back from Asia on United last year when sometime before landing I asked one of the flight attendants for the US customs and immigration forms. She responded with a very surly response to the effect that they had passed them out many times and was annoyed that I had asked. But she did say she would get them for me. She then proceeded to have a 15 minute personal conversion with the person seated directly behind me. I never received those forms from her.

I decided afterwards that I would never fly a US carrier to go to Asia. This past year I went to Asia several times and each time I had pleasant experiences on ANA, Asiana, Singapore, and Korean Air. There is a world of a difference. You can yell at the flight attendants on these Asian carriers and you will get a gentle apology. You can be a body builder and they will still attempt to help with you with your luggage.

Not only in terms of quality of service but they are world class in a different aspect. They can fit in the aisles with plenty of room, are easy on the eyes, and they didn’t roam the earth with dinosaurs. Damn those US discrimination laws and labor unions.

I have been commuting coast to coast for over 10 years – that’s between New York and California. I have flown out of JFK to LAX and SFO months at a time. There were only two carriers back in the 90s… now we’ve five options:

1. American
2. Delta
3. JetBlue
4. United
5. Virgin Ameirca

I have experienced all carriers and want to share my experience with everyone. Here are the plus’s and minuses for each:

1. American:

PLUSES:  Price – usually cheaper than Delta and UA. Coach seats are pretty roomy vs. the other four.

MINUSES:  The AA terminal at JFK is a zoo. Planes are older.

2. Delta

PLUSES:  Price – usually cheaper than UA. New seats inside the plane – leather. Live TV in coach. If you’re a Medallion Gold or Platinum, 80% chance to be upgraded to First.

MINUSES:  If you buy a low fare ticket, you will not get full mileage in your bank. Skyteam points are not as valuable as Star Alliance or OneWorld.

3. JetBlue

PLUSES:  Newer planes. Flights are cheap. Free live TV. Food for sale is decent.

MINUSES:  Have to fly to OAK or SJC vs. SFO. Long Beach or Burbank vs. LAX. No first class upgrades.

4. United

PLUSES:  Star Alliance points and UA offers 100% on all flights regardless of the price of tickets. JFK terminal is extremely clean. If upgraded to buniess, service is awesome – personal DVD player, plugs on all business class seats, etc.

MINUSES:  UA divided plane into 50% business, 50% coach. As a result, there are not that many seats available for sale in coach. Tickets are generally expensive.

5. Virgin Ameirca

PLUSES:  Plugs on all seats, games and TV on your seats, comfortable throughout the cabin, ticket can be pretty cheap as well.

MINUSES:  Limited flights throughout the day. Can only bank Virgin points.

Summary

In summary, you should fly Delta if you have Medallion status as you will get upgraded. Fly United if you have enough points to spend on the upgrades. Go with Jetblue if you’re cost conscious or don’t mind flying to alternative airports.

A follow up to the post of the worst airports in the US, here’s a list of the best airports in the US. We used the same evaluation criteria to come up with this list:

#5. Washington DC Reagan (DCA) – DCA is extremely easy to get in and out of since it is located in Arlington, VA and only 3 miles from DC . The DC Metro is linked to the airport and takes you right into DC after only a couple stops. The one bad thing about DCA is the curfew they impose on flights past 10pm. US Airways is the main carrier with other carriers like American and United flying primarily only to their hub cities. And if you are luckily enough you may run into your congressman.

#4. Las Vegas (LAS) – We are not rating LAS as a top 5 simply because it’s in Las Vegas and you can play Wheel of Fortune while you are waiting to board the plane. We truly believe LAS has a lot to offer and is quite efficient. Although there are no public transport from the Strip to LAS, it is quite convenient to find a cab in Vegas. Cabs do however need to take a big loop around the private airport to get to LAS. Rental car returns can be quite painful as the return facility is out of the way. Then again, why are you renting a car in Vegas?

The security lines are very efficient. They have a line dedicated to travelers with status. Once you pass security, you board a tram that comes every minute. It is super efficient. All terminals (1 to 4) have food courts and a wide variety of shops for you to spend more money. Flights out of Vegas are rarely delayed (can’t say that about coming in though). And if you were delayed, there is always time for you to head back to the casinos to make another withdrawal! You also can’t beat the slot machines right in front of the gates.

#3. Orange County (SNA) – Orange County’s snobby neighborhood imposes a curfew at 11PM meaning you may end up at LAX if your flight to SNA is delayed. Oh… the planes are also required to shut off their engines after take off. Aside from these two minor issues, SNA is the preferred airport in So Cal. Its short term and long parking facilities are within walking distance of the airport. The streets leading to SNA are very well organized, and traffic lights are synchronized. You can get to SNA from all major freeways and there’s now a toll road access (73). I am going to omit the public transportation part here since we’re dealing with So Cal…

The security lines at SNA are quite efficient. Once you pass security, the gates are right in front of you. Food selection is decent given the size of the airport. The airport is also extremely clean.

#2. Chicago O’Hare (ORD) – We need to give the city of Chicago a great deal of credit for its ability to connect an airport with the amount of traffic to a large city. Despite the flight volume and bad winter weather, ORD is very good at getting planes on and off the ground.  Not only do the United and American hub terminals offer great food, Terminal 2 which houses all the Hodge podge carriers at ORD has good selection as well. The terminals are also connected via a walkway which has food and art work. And the international terminal is relatively new.

It is also easy to get to ORD by public transit. The ‘L’ (elevated train) takes you from ORD directly to the loop for USD 2 – that’s cheaper than a cart for your luggage at JFK. To and from the city via the blue line is 45 minutes guaranteed.

Cab lines are very well organized at arrivals. To handle the Monday morning rush, ORD has police directing traffic at the departure ramps.

#1. San Francisco (SFO) – SFO is first by only a close margin. Transportation to and from SFO is awesome. There are tons of signs on the highway as you’re getting close to SFO. The stretch of 101 traffic by SFO is pretty light. You can get to and from the city to SFO via can for less than 30 minutes. BART (Bay Area Rapid Transit) takes you directly to the Terminals. It is only $3.50 one way to get you to SF and for $7 or so, BART can take you as far as Fremont. SFO’s tram system is also extremely fast and efficient. Trams connect long term parking and rental car facilities. If you don’t like the tram, you can always walk from terminal to terminal.

Food courts are abundant at SFO. All types of cuisines are available in the International terminal before you board. For domestic flights, you can find food courts once you have passed security. Security screening is also very efficient. United and American in Terminal 3 both have Status lines to separate the travel professionals from the rookies. Clear is also an alternative at SFO.

SFO does not have many delays. And if you are delayed, there are plenty of shops around for you to do window shopping or help out the economy 🙂   SFO also has updated art exihibits featuring from new technology to movies to wineries.  SFO

We welcome your feedback and counterpoints.

Statusmonger and Captain G