Triangle Trip

Captain G and Statusmonger have been to all the major airports in the US. Below are our top 5 worst airports in the US. We only kept the list to major airports in major cities because it is not fair to the little airports with only a few flights a day.

We take the following into consideration during our evaluation:

* Getting to the airport from the city and leaving from the airport to the city
* Overall functionality of the airport facility – inside and outside
* Airport traffic control – number of delays, etc.

#5. Seattle Tacoma (SEA) – The airport is a pain to get to regardless if you are coming from downtown or eastern suburbs. From downtown, you can slug it through the 5 which is a mess or 91 which is a crap shoot. From the northeastern suburbs or better known as Microsoft land, the 405 south bound is the worst highway designed in the US – there’s a full time car pool lane in a metro area that doesn’t carpool. When you get to SEA, you’ll need to first locate your airline then identify the gate to go through security. Security lines are tied to the gates. Depending on which gate, you may need to take a train. Alaska Air is the major carrier there and they have gates all over the terminal. The train to gates make announcements in different languages which is a positive but it is awful when it comes to getting you to the gate on time. We have nearly missed flights due to the train. SEA is also notorious for weather related delays. How can a city that rains all the time be impacted by rain?

#4. Dallas (DFW) – The size of the airport is equal to Manhattan. It takes forever to return your car and hop on the rental car bus shuttle to get you to the airport. American Airlines is in 3 of the 4 terminals. However the terminals are not linked. American changes their gates all the time. This means you’ll need to go through security multiple times if your American flight has a gate change. In addition to going through security, you’ll also have to wait for the shuttle bus to take you for one terminal to another. The inside of DFW isn’t all that pretty with limited food selection. The baggage claim area is also very small and unorganized. This is a pretty depressing hub airport when you compare it against other hubs.

#3. New York JFK International (JFK) – The world flies to JFK as the airport supports most global airlines. However the airport is a shame compared to other airports around the world. Given the ease of public transportation in NYC, there’s no easy way to take a train to JFK. The Port Authority of NY and NJ who runs the airport botched the light rail project (we will have a separate post about this project later). For a tourist from NYC to get to JFK via train, they’ll need to take the MTA in the city to an Air Train which takes at least 90 minutes assuming you don’t get lost along the way. Another route you can take us via the Long Island Railroad which is very expensive and takes too much time to explain to a tourist. Taking a cab from the city can take up to 2 hours due to NYC traffic. If you’re a tourist or business traveler, you’ll be hassled by illegal limo drivers trying to rip you off. It is also impossible for your friends and family to locate you at passenger pickup area because it is so crowded and the people controlling the traffic flow is useless. Once you get to JFK, it will take you some time to identify your airline as there are 9 terminals and like 200 airlines. All the terminals are small and lines are long due to the traffic volume. Security lines are horrible, food selection and shopping inside the terminals are limited. Above all this, there’s no wifi and you have to pay $5 for a luggage cart. This airport is a complete shame.

#2. Los Angeles International (LAX) – LAX is still in the 1970s. Fighting traffic to the airport is one challenge, but having to fight traffic from the rental car return facilities is unacceptable. The rental car facilities are all over the airport, finding the facility is like a scavenger hunt. I won’t even mention public transportation from and to the airport (this is LA, where the concept of public transportation does not exist). Similar to DFW, you need to get on a shuttle bus if your airline has a gate change since only some of the terminals are interconnected. Aside from United, none of the other airlines has an express security line to allow you to bypass casual travelers. The inside of the airport is dingy and old. Restaurants inside LAX are decent, however.

#1. Dulles International (IAD) – What were they thinking when they built this disaster? Be prepared to miss your flight if you didn’t leave yourself enough time. First of all, there is only one main terminal building, one of the ugliest buildings in the DC area, for all passengers on all airlines to enter and leave the airport, causing massive security lines. However, supposedly they’re implementing newer procedures to improve this process. Secondly, all the concourses are way out beyond the main terminal building, creating a need for these ugly people-mover vehicles to drive people crammed in like sardines to their respective concourses, dodging airliners and fuel trucks along the way. So after you’ve waited in a long long security line, you need to get on one of these people-movers to take you to your gate, which are operated by people and very inefficient. But, supposedly they are finally building a monorail system to get rid of these ugly things. The traffic around IAD is probably the worst in the nation. And there is no decent public transportation to get you into DC (you could take a Washington Flyer bus to West Falls Church Metro station which is located near the end of the Orange line but I don’t consider that decent). The concourses themselves are crowded and dingy, and food selections are limited and lousy. United operates many shuttle flights and that concourse reminds me of a Greyhound terminal. Lastly, being THE international airport in the DC area, one would think they would name the airport after an important US president like FDR but they decided to name the airport after the US Secretary of State under Eisenhower. The only good thing I can say about this airport is that I liked Die Hard 2.

JFK is one of the worst airports in the world — which includes: design, appearance, service, ability to get in and out, etc.  I will save the JFK issue for a separate blog – or let one of my colleagues may beat me to it.

I have been flying Delta in and out of JFK for the past three months and want to share some best practices with you.  Delta flies out of Terminal 2 and 3.  Delta makes you play the guessing game on their website by just displaying the gate number, and gate changes are quite frequent.  So here’s what you do when you are flying Delta (with or without status):

Hope this article improves your experience at JFK.  Feel free to leave us comments.  Hope everyone had a great start to 2009!

A couple months ago I thought I had planned it perfectly.  Spend Christmas and New Years abroad with friends and also maintain my airline status with the miles incurred for the trip.  I did the math a couple times to make sure I would be guaranteed airline status for 2009.  But today while logging into my United account and seeing my mileage summary reset to zeroes, it suddenly occurred to me that my return leg would be in the new year and not count toward status for 2009.  So I’m short the 7,000 miles that my return leg back home covers.  Darn it!  

So moral of the story is this: if you are planning an year end trip that doubles as a mileage run to maintain airline status, make sure you spend New Years at home.