Triangle Trip

Having Preferred status on US Airways does not yield any real benefits. If you’re a USAir Silver or Gold Preferred customer, you’ll still get charged for picking an aisle or a window seat located in front of the plane – which USAir calls the “Choice Seats.” Not sure if Platinum or Chairman members have to deal with this issue as they are generally upgraded on every flight.

Unlike United’s Economy Plus seats, USAir’s Choice Seats do not have extra leg room. Furthermore, you cannot purchase an exit row seat as a Choice Seat. Depending on when you purchase your ticket with USAir, you may be assigned to a middle seat. To get out of the middle seat, USAir will want to charge you US$20 to $40 extra for a Choice Seat depending on availability.

Star Alliance Gold members also face the same problem (see my previous post), as status does not give preferential seating on US Airways. However, you may want to call USAir’s reservations line to request an exit row seat – it has worked for me in the past.

Did to know that you can get a full refund on an airline ticket if you booked it on the airline’s website if you cancel within 24 hours of the purchase?

Not many airlines disclose this information because they do not want you to cancel or change your mind after booking your airline ticket – but it’s true. If you booked a ticket on a major US commercial airline such as Delta, JetBlue, United, Virgin America, etc., you can cancel your ticket within 24 hours of booking the ticket without penalty.

However, you’ll need to have made the reservation on the airline’s website. If you’ve changed your mind, or found a better deal after booking your flight, just pick up the phone and ring the airline for a full refund of your ticket – regardless of ticket class (full fare and discounted are eligible). Your refund will be processed via credit card.

Ticket brokers and travel sites such as Expedia, Travelocity, etc., do not allow you to cancel or change your flight as they are generally matching you up on different one-way fares for the best deal.

I had the opportunity to be on two separate Star Alliance flights this month – US Airways and Air Canada. As a Premier Executive on United Airlines and a Star Alliance Gold member, I could board early and access the airport lounges before my international flights. Those are meager benefits for flying 50,000 miles with Star Alliance partners.

Even worse, Star Alliance Gold status doesn’t give any useful perks like advance seat selection when you book your flights on Air Canada and USAir. These benefits from the Star Alliance website are obviously over exaggerated or not honored by all Star Alliance members. I was on a domestic flight operated by USAir, and an international flight operated by Air Canada. Both carriers tried to charge me for picking an aisle or window seat during the reservation process.

USAir claimed their systems were not linked to United, and could not verify my status, when I called them to get out of a middle seat – and told me it would cost an extra $15 to $20 if I wanted to switch. Luckily, the USAir agent was kind enough to give me an exit row seat without any additional fees.

Air Canada also tried to charge me C$15 for selecting an aisle or window seat during the reservation process. Air Canada was more straightforward when I called to change my seat – the agent told me I had purchased a low fare ticket (Tango Class).

Apparently, Tango class ticketholders do not get to pick their seats in advance, regardless of the flier’s status – you can only pick a  seat once you check in at the airport. I was very fortunate again, as the agent told me that the flight was completely empty and I should get a good seat on the flight without paying. FYI, below is a chart I dug up from Air Canada’s website:

Given my recent experiences, I’m not sure if there are any incentives to remain loyal to Star Alliance, or any airline, for that matter. If you’re still keen on getting status on Star Alliance, I strongly suggest you checkout Statusmonger’s previous post: Fast Track to Star Alliance Gold.