Triangle Trip

Business Travel

Flight cancellation with no fees – only on Southwest

by on May.11, 2009, under Airlines, Business Travel, Vacation

Like Captain G, I recently canceled a flight.  I had purchased a round trip ticket on Southwest and I already traveled on one segment (the outbound).  I wanted to cancel the return trip and thought this would be a painful process. The following points that made my Southwest experience a pleasant one.

1.  Southwest allows you to cancel any segment without a change fee. No $150 change fee like other airlines (See Captain G’s post on United).

2.  Southwest credits the entire segment you are canceling (this is when you buy non-refundable tickets).

3.  Southwest does not outsource customer service. I love how I can understand the customer service representative without an interpreter.

4.  Southwest customer service representative was very polite and considerate and even explained how to use the credit for my next ticket in the detail.

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Where to stay in Hong Kong

by on May.09, 2009, under Business Travel, Hotels, Vacation

When traveling abroad, I generally like to stay with US-based hotels as they are pretty consistent in terms of quality of service, providing a clean room and being in convenient locations. You also get better value for your hotel rooms at international locations as US hotel chains rarely discount their international rooms compared to domestic rooms. All the major US hotel brands are in Hong Kong (Hilton Conrad, Hyatt, Marriott and Sheraton). Here’s an evaluation of each US hotel in Hong Kong:

I highly recommend you stay at one of the following hotels for convenience in Hong Kong:

JW Marriott or Conrad – Both hotels are located inside Pacific Place in Central. The MTR (train) station is also connected to Pacific place. The main bus terminal is right across the skywalk from Pacific Place. The Hong Kong JW Marriott and Hong Kong Conrad also offer great views of the city if you are on the top floors. Both hotels have hotel lounges that server food and alcohol. The JW Marriott lounge is one of my personal favorites in the world. The JW Marriott is by far the best hotel in Hong Kong.

Sheraton – Located in Kowloon’s Tsim Sha Tsui area, the Sheraton is in an extremely convenient location. The Hong Kong Sheraton is next to the famous Peninsula Hotel in Kowloon. You can go any where in Hong Kong or Kowloon from the Sheraton. The Kowloon MTR station is two blocks away and all major buses travel through Tsim Sha Tsui. You are also minutes away from Victoria Harbor where you can catch the Star Ferry to get to Hong Kong Central or Wanchai.

Renaissance – Located in Kowloon near Victoria Harbor. If you have a room with a water view, you will get a panoramic view of Hong Kong Island which is one of the best views in the world (on a sunny day of course). Like the Sheraton, the Renaissance is close to all major attractions and transportation. The Renaissance is actually a few blocks away from the Sheraton

I would shy away from the following US hotels:

Grand Hyatt or Renaissance Harbour View – Both hotels are in Wanchai, near the Hong Kong Convention Center. Hyatt is near the harbor so it becomes very inconvenient to by car or MTR. If you were taking the MTR train (to the Wanchai stop), you will have to walk ¾ of a mile to get to the Hyatt or Marriott. To compensate for the long walk from the Wanchai train station, you will find a great view from your room at the Marriott. I would not stay at either hotel unless I am attending a convention.

The W – The W is located in the newly developed section of Kowloon and attached to the Elements Mall. Aside from the mall, there is not much to do in the evening (or day). Public transportation can also be a challenge as only one MTR line goes to this station. You can always take cabs from the W to your destinations but it can be costly.

You can also check out my earlier post on: Where to go when you are visiting Hong Kong.

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Go to LAX Terminal 6 instead of Terminal 7 for your next United flight

by on May.06, 2009, under Airlines, Business Travel

United Airlines now operate out of Los Angeles International Airport’s (LAX) Terminals 6, 7, and 8. Following my previous post on how to get quickly get through LAX security in Terminal 7, this post gives you two more options should the LAX Terminal 7 garage security checkpoint is closed for whatever reason or becomes too crowded.

Option 1 – Use United Premier Line in Terminal 6:  United has their Premier check-in counters and security line in Terminal 6. Unlike LAX Terminal 7 (or other airports), Terminal 6’s security checkpoint does not have a pre-screener to look at your ID or re-validate that you are a United Premier member. If you walk into Terminal 6 and make an immediate left, you will see the United Premier security line. This line is generally empty and connects you to the normal Terminal 7 main security line. However, the Terminal 6 security line is much shorter as it does not wrap around like Terminal 7’s main line. If you do see a pre-screener and he/she does not let you go through, just tell him/her that you were dropped off by the rental car bus and have to catch the flight that’s in an hour. If that fails, go to Option 2.

Option 2 – use LAX Terminal 6’s TSA security line to get to Terminals 7 and 8:  This option will require some walking. Terminal 6’s normal TSA security is to the right of United Premier check-in. LAX Terminal 6 does not have many big airlines (AirTran, Continental, Spirit, Virgin America, etc.) so the security lines are generally shorter than Terminal 7. After you have cleared the Terminal 6 security line, make a left and walk through a tunnel that connects you to Terminal 7.

For your convenience, below is a map of LAX highlighting the United Terminals. I have labeled locations for Options #1 and #2 in red.

LAX United Terminal Map

LAX United Terminal Map

I have tried both options and both worked like a charm. I was at LAX at 3:20PM to catch a 4PM flight and there was no pre-screener at the United Premier security line in Terminal 6. I bypassed the normal Terminal 7 pre-screening and the long wrap around line. I have also tried go through security at Terminal 6 and walking back to Terminal 7. The entire process (clearing security to walking to the gate) took less than 15 minutes as no one uses the TSA security lines in Terminal 6.

I am still waiting for Clear to show up at the world’s 6th busiest airport. Here’s a link to my previous post regarding this topic. I would also like to give credit to Statusmonger for telling me about the United Terminal 6 secret.

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