Triangle Trip

While I rarely fill out surveys, I recently completed one for Starwood Preferred Guests; it asked many leading questions that strongly implied:

1.  SPG will be implementing rollover nights – if you’ve already achieved status this calendar year, the extra stays/nights will be applied toward next year’s status. This is in response to Marriott’s Elite Rollover Nights program. SPG will probably roll this out in October.

2.  If SPG doesn’t implement Rollover Nights, they will definitely be implementing some kind of point acceleration program, again sometime in October. They typically do this every year.

3.  SPG may remove the 500 point bonus reward for Platinum members. Currently, when SPG Platinum members check in, they can choose one of three rewards: an extra 500 points added to their account, a $10 credit for the minibar, or a free movie. The leading questions on the survey led me to believe they may take away the 500 bonus points.

Without the 500 point bonus reward program, there is no real incentive to be, or become a Platinum status SPG. Platinum and Gold members accrue the same amount of bonus points and get access to the SPG Club Lounges where available. The 500 bonus points you get at check-in as a Platinum member gives you 1/6 of the way to earning a free night at a category 1 hotel (3000 points per night for week days and 2000 points for weekends). I really hope SPG doesn’t take away the 500 bonus point reward program; otherwise, or I’ll have to consider another chain.

I recently upgraded my data card to the new Novatel Wireless MiFi 2200. I will post a product review later on, but I wanted everyone, especially other Sprint customers, to know that upgrading an existing wireless network card contract is absolutely free if you know how to navigate through the hoops. If you spend time on the road without Internet and have to pay for Internet service at hotels, this card is for you (see related post to help justify the cost with your client/management)

I noticed Sprint was offering the MiFi card for free via an online promotion, and then decided to go to a local store to pick up the card for instant gratification. When I was at the store, the clerk would not match the online promotion and wanted to charge me an activation fee.

I got on the phone with Sprint customer service and told them I had an expiring contract and wanted to cancel. The representative was very nice and offered me an upgrade to another data card. I told the rep I wasn’t interested unless I can get the MiFi card, and keep my existing unlimited data plan; new customers buying the MiFi card service are limited to 5 GB. The representative put me on hold for a minute, and eventually got approval to send me the new MiFi card.

If you currently have a Sprint data card and you have an expired or expiring contract, just call Sprint customer service and inquire about an upgrade to the new MiFi card. If your current data plan has unlimited data, do not accept any new data contract; tell customer service you want the same deal. Otherwise, they will try to put you on the new agreement which has a 5GB data transfer limit.

Delta introduced two major changes to the 2010 SkyMiles program: 1) Rollover Medallion Qualifying Miles (Rollover MQM) which lets you build status toward the following year; and 2) a new Medallion class: Diamond which requires you to have 125,000 MQM. We are extremely pleased to see this change as it is definitely ground breaking for the airline industry.

I have been traveling coast to coast on United and Delta for the past six months. The Rollover MQM along with the free/complementary upgrades clearly made Delta my carrier of choice for the rest of the year (see previous post regarding Delta as the best for coast to coast travel). I would be surprised if United or American follows this promotion as they have most of the corporate customers locked into corporate travel plans/accounts such as 25 to 30% discount plan.

Marriott launched their Elite Rollover Nights program in late spring and none of the major hotel chains followed. Marriott’s move to offer Elite Rollover Nights doesn’t surprise me since they require 75 actual nights to obtain Platinum status which means Elite rollover doesn’t begin until your 76th night. With 50 to 60 nights at other hotels like SPG, Hilton respectively, you’d be at their highest level.

Delta is extremely generous with its rollover plan. You can practically begin rolling over miles after making silver – or your 25,001st medallion mile. For example, if you earned 45 MQMs this year – 20,000 MQM more than the Silver Medallion requirement – the 20,000 MQMs will automatically roll over to next year’s balance. This means for 2010, you will only need to get 5,000 MQM to get Silver Medallion. This is actually a great perk as Delta didn’t devalue its mileage program with the Double/Triple MQM scam (see previous post) – I only earned 1 double MQM from all my trips.

Captain G will go on record to endorse Delta despite the fact that Delta JFK’s customer service should all be overhauled (see previous post).