Triangle Trip

There are nine (9) terminals in Los Angeles International Airport (LAX) – Terminals 1 to 9 and Tom Bradley International Terminal (TBIT). Not all LAX terminals have airside connections (i.e., you will need to go through security from TBIT to Terminal 1).

The American Express Centurion Lounge at Los Angeles International Airport (LAX) is located in Tom Bradley International Terminal (TBIT), which is the main terminal with many international airlines. TBIT has also been recently expanded to include a set of West Gates. The AMEX Centurion Lounge is located on the south side of the TBIT right after TSA Pre-Check. For those who do not have TSA Pre, Clear is also located at the same checkpoint. If you do not have TSA Pre, you will need to go through security at the other end of TBIT.

If you are departing from Terminals 4, 5, 6, 7, or 8 and want to access the American Express Centurion Lounge before your flight, we recommend you go through security at TBIT. Below is a chart of estimated walk times to get to your terminals and gates. Allocate more time if you are traveling with children or a slow walker as there are escalators (more walking if they are out of service) that connects these terminals.

The Tom Bradley Terminal (TBIT) is NOT connected to Terminals 1, 2, and 3. This means you will need to go through security at TBIT to access the Amex lounge and go through security at your terminal again for your flights going out of Terminals 1, 2, and 3. As of 2022, LAX Terminal 1 is mostly Southwest flights and Terminals 2 and 3 are Delta flights and its codeshare partners like Virgin. If you’re an American Express Platinum member, you can go to the Delta lounges as an alternative.

Clear was a good concept. Pay $199 for membership to quickly get through airport security. So what went wrong? (aside from not fixing issues highlighted by yours truly from a previous post). Below are the reasons:

1.  Clear was trying to be something they are not. Clear wanted to participate in TSA-related activities but didn’t have the authority to do the job. Clear couldn’t get you pass security any faster than a traveler with airline status because Clear personnel couldn’t perform screening like a TSA agent. Clear only allowed you to skip the first TSA checkpoint – the TSA person matching  your boarding pass against your driver license/ID. You still had to go through the same TSA scanners, take off your shoes, remove your belt, show liquids, etc. And you’d have to wait for the leisure travelers to get their acts together after the screening process to repack. So Clear probably saved you 2 minutes tops – not to mention you may lose a few minutes because the fingerprint authentication machine didn’t work properly.

2.  Too much talk (marketing) and no execution. I have been getting spammed by Clear since its inception. I was also  spammed as a Clear member to get other members to join Clear. I also see tons of Clear marketing people handing out flyers at airports where Clear operates (mostly JFK). What’s the point of handing out flyers at airports when most of the people there are either Clear customers already or will never pay $200 a year because they are vacationers. Spending all the money on ineffective marketing campaings as opposed to focusing on launching airports led to Clear’s failure (see my previous post regarding issues). All that money in the bank should have gone to launch LAX and other important airport hubs which can ultimately drive membership (aka: revenue). I had a Clear membership but couldn’t use it half the time because I am a frequent traveler out of one of the busiest airports in the world (LAX and ORD). What’s the benefit of being a Clear member when I can quickly get through Indianapolis airport security when there are no lines?

3.  Poor leadership and management. What’s the point of gathering all my personal data when it is not necessary? Why do I see 4 to 8 people at Clear kiosks when the registration process and check-in process should be easy and straight forward? I found the registration process to be extremely cumbersome and unnecessary. Clear did not need my fingerprints to validate my identity. I believe two government issued IDs is sufficient proof. Investment in the fingerprint and eye scanning machines were a waste of shareholder funds. Furthermore, it took two people to register me at SFO.

Instead of wasting all the money and closing up shop now, Clear had a perfect chance to save itself. All Clear management had to do was read Triangle Trip and my open letter to the US Homeland Security Chief and TSA (see post). We sincerely hope the airlines are reading our posts as they are important feedback to the industry. I am sure Clear will also be a business case study at some B-school down the road… here’s a free research paper for the kiddies!

Today I received this email from Clear:

At 11:00 p.m. PST today, Clear will cease operations. Clear’s parent company, Verified Identity Pass, Inc. has been unable to negotiate an agreement with its senior creditor to continue operations.

After today, Clear lanes will be unavailable.
Sincerely,
Clear Customer Support

Good riddance.  Clear was practically useless.  See Captain G’s post on this.  The best thing I got out of Clear was a free Gold membership to Regus, and that in itself isn’t all that great.  Good thing I didn’t pay for my Clear membership.