Tag: delta jfk checkin
Delta JFK to LAX/SFO/LHR flights moved to Terminal 2
by Captain G on Dec.22, 2009, under Airlines
JFK Airport is a pretty confusing airport. Delta Airlines used to operate out of two JFK terminals: Terminal 2 and 3. With JFK Terminal 2 connected to Terminal 3 via a bridge, you always check in at Terminal 2 (see previous post for best practice). Back in February 2009, Delta started operating out of Terminal 4 for all of its JFK to LAX flights. Delta did not properly communicate the change with its customers nor did they coordinate with the Port Authority of NY & NJ to put up the proper signage (see previous post for more info).
Some time between the summer and now (I have not flown Delta from JFK to LAX since June), Delta decided to move its JFK to LAX flights from Terminal 4 to Terminal 2. Since JFK terminals repeat its gate numbers, it is very hard to identify which terminal your flight departs from when Delta operates across three terminals. Calling Delta’s customer service is no help as they are lack local knowledge. After searching through many web pages on Delta’s own website, I finally found a map explaining the gate changes to me. For my readers’ convenience, I have attached the map below.
Here are my suggestions to Delta’s team and feel free to contact us for more advice:
1. Update Delta.com to show JFK Terminal and Gate information
2. Tell all your JFK customers about the gate changes. I am sure Delta’s customer relationship management system has all the information.
How to check in for Delta at JFK (Best Practice)
by Captain G on Jan.08, 2009, under Airlines, Business Travel
JFK is one of the worst airports in the world — which includes: design, appearance, service, ability to get in and out, etc. I will save the JFK issue for a separate blog – or let one of my colleagues may beat me to it.
I have been flying Delta in and out of JFK for the past three months and want to share some best practices with you. Delta flies out of Terminal 2 and 3. Delta makes you play the guessing game on their website by just displaying the gate number, and gate changes are quite frequent. So here’s what you do when you are flying Delta (with or without status):
Hope this article improves your experience at JFK. Feel free to leave us comments. Hope everyone had a great start to 2009!
