Triangle Trip

Following my previous post in regards to SPG Free Weekend Night promotion status, I emailed SPG to reconfirm my phone conversation. For the record, Starwood’s customer service center is truly world class. You are almost guaranteed to get an email response from a native English writer in 12 hours or less. Below is SPG’s standard response:

“I would like to inform you that you will not be able to see your free weekend online. To redeem a Free Weekend Night Award, Preferred Guest members in the U.S. or Canada should call 866-539-0059. Elite members should call their dedicated Gold or Platinum Members residing outside the U.S. and Canada should contact the Starwood Preferred Guest Customer Contact Center for your region. Advanced reservations are required and all members please mention Award ID 9FWFN when you call to book your reservation.”

In summary, here are our findings:

• The entire SPG Free Weekend Night promotion is done offline.
• You will have to keep track of your own stays to make sure you get free weekend night credit.
• You will have to ring customer service directly to make each booking.

SPG could have saved a lot of money and hassle (dealing with customer calls and emails) had they listed the above bulletpoints on their FAQ site.

I signed up for the Starwood’s (SGP) free weekend night promotion (here’s a link to Captain G’s original post) and had two stays at two SPG properties.  According to the Free Weekend Promotion FAQ, you are supposed to get your Free Weekend Night credit after 3 to 5 days. My last stay at the SPG hotel was May 5, 2009 — more than a week ago.

I have been checking online at spg.com and waited for an email notification of the free weekend night (SPG is normally very good at emails).  After a few more days, I saw nothing so I gave Starwood a call.  The representative informed me I did indeed have a free weekend night, but I can’t see it online. The representative also told me SPG does not plan on sending out notifications.  I have learned the following:

1.  You have to call and find out how many nights you have earned – no status will be provided online

2.  You also have to call to redeem your free weekend night rewards.  When you call to redeem your free weekend nights, you should mention Award ID: 9FWFN to the agent in case he/she is not aware of your award status.

Normally I would find this a bit annoying, but Starwood representatives have been courteous and helpful most of the time.

Continuing its generosity, Starwood (SPG) is offering free weekend nights for every two stays at their hotels. You can redeem weekend nights (Friday, Saturday and Sunday) right after you have earned them but I think you will need to redeem it before September. This is a great excuse to go on vacation! Here’s the preview link for more details on the offer. Note this offer is not live yet, you will need to revisit SPG’s site to register later this month.

SPG’s current 500 bonus points per night will end this month (April 30, 2009). This follow up offer starts on May 1 and ends July 31, 2009. The SPG offer is still better than Hilton’s 1,000 bonus point per night offer (see previous post). For the next three months (13 weeks), you can potentially earn 10+ free weekend nights if you stayed at a SPG property every week.

For the traveling rookies/novices, each hotel stay means each time you checkin to a hotel. If you have the stamina, you can checkin and out of the same hotel to accumulate more SPG free weekend nights. However there’s a catch. SPG and most other hotels would not give you credit for a stay if you checkin on consecutive nights at a single property. This means you cannot checkin at the San Francisco St. Francis on Monday night, check out on Tuesday morning and re-checkin Tuesday night. SPG will only award you two nights and one stay in the scenario described above.

So if you want to maximize your free weekend nights, we recommend you checkin and out of different SPG properties throughout the week — that’s if you have the stamina to do it 😉