Triangle Trip

Recently, the New York Times had an article describing iPhone users’ frustrations with AT&T: dropped calls, missed calls, late voicemails, etc.  If you have a Google Voice number (or even a home landline with an answering machine would suffice), there are small ways in which you can alleviate some of this awful AT&T service. (The tips below should work with any cell phone on the ridiculous AT&T network and not just iPhones.)

For one, if you have ever been frustrated with calls that you never ever received because of AT&T’s poor service, you can have AT&T forward calls to your Google Voice number when you are not reachable on AT&T’s network (which unfortunately happens way too much).  On your cell phone, simply dial *62* plus your 10-digit number Google Voice number to which your calls should be forwarded and then #.  This will forward all your calls to your Google Voice number when you are not reachable on your cell phone.  Google Voice keeps track of all missed and received calls.  Or even a home landline with caller ID in place of Google Voice works well too.

Secondly, if you’ve ever received voicemails several hours or even days after the fact (which annoyingly has happened to me a lot with important voicemails), you can setup to have all your calls forwarded to your Google Voice number or a home answering machine if you do not answer your cell phone.  On your cell phone, simply dial *61* plus the 10-digit number to which your calls should be forwarded and #.  This will enable the caller to reach your Google Voice voicemail or your home answering machine, bypassing AT&T voicemail altogether.  Visual voicemail is overrated anyhow.

Lastly, if you’ve just been sick and tired of AT&T’s poor service to the point that you don’t care to answer any calls on your iPhone altogether, you can have all your calls immediately be forwarded to a different number: simply dial *21* plus the 10-digit number to which your calls should be forwarded and #.

AT&T… More bars in more places?  Are they drunk (pun intended)?

There is a lot of things wrong with US domestic airlines. But I think the #1 thing that is wrong is the quality of service. Onboard a US carrier, flight attendants are rude, not helpful, and impatient. I think they are still mad their pensions disappeared.

They bark commands rather than politely asking. They don’t attempt to help when people are struggling to put luggage in the overhead bins. They are irritable when you ask them for anything.

I remember flying back from Asia on United last year when sometime before landing I asked one of the flight attendants for the US customs and immigration forms. She responded with a very surly response to the effect that they had passed them out many times and was annoyed that I had asked. But she did say she would get them for me. She then proceeded to have a 15 minute personal conversion with the person seated directly behind me. I never received those forms from her.

I decided afterwards that I would never fly a US carrier to go to Asia. This past year I went to Asia several times and each time I had pleasant experiences on ANA, Asiana, Singapore, and Korean Air. There is a world of a difference. You can yell at the flight attendants on these Asian carriers and you will get a gentle apology. You can be a body builder and they will still attempt to help with you with your luggage.

Not only in terms of quality of service but they are world class in a different aspect. They can fit in the aisles with plenty of room, are easy on the eyes, and they didn’t roam the earth with dinosaurs. Damn those US discrimination laws and labor unions.