Triangle Trip

I was recently redeemed my free SPG weekend nights (here’s the link to Big A‘s post on how to redeem your free SPG weekend nights) and want to let everyone know that the process was extremely smooth even thought I encountered a few hiccups along the way. Here’s my experience:

I rang Starwood’s customer service line to redeem my free weekend nights plus a five-night point redemption reservation, but found out that I was not properly enrolled. The customer service representative knew I was in a hurry and split my reservation into two reservations:  one for the free SPG weekend nights redemption and another for my SPG points redemption. The customer service representative also reassured me that he would make sure my free SPG weekend nights enrollment would be retroactive.

At the Sheraton front desk of my destination, I was greeted with a pleasant surprise:

1.  My SPG free weekend nights were made retroactive

2.  The Sheraton hotel (Category 6) I booked allowed me to redeem 4 nights using my SPG points, and gave me the 5th night for free

3.  I also got my Platinum choice award (I opted for the 500 bonus points of course)

In summary, Starwood’s worldclass service should be held as the standard for the travel industry. The US airline industry should look to Starwood for some guidance.

This is why hotel points are much better than airline miles — here’s a link to my previous post.

As Captain G mentioned in his earlier post Starwood currently has a stay 2 stays get 1 weekend night promotion.  There are more reasons to take advantage of this promotion as Starwood is also offering 1000 Delta miles or 1000 Northwest miles with each stay.  The only catch here is that not all Starwood properties are participating in the 1000 Delta/Northwest miles promotion.  Here is a list of the participating Starwood properties.

Also, regarding the Priority Club free weekend nights promotion that I touched upon in my previous post, I recently read the fine print and realized the free weekend nights are in lieu of Priority Club points.  This essentially means you will not be receiving Priority Club points during this promotion period.  More reasons to stay at Starwood instead.

Priority Club, with Intercontinental Hotel as the flagship hotel, has joined Starwood’s (SPG) to free hotel nights after each hotel stay. Here’s the link to the Priority Club offer. In case you are interested in the SPG free night’s offer, here’s the link again.

The Priority Club offer is as follow:

* Stay 2 nights from May 4 to July 3, 2009 and get 1 night free
* Maximum of earning 4 free nights which can be redeemed from July 3 to December 26, 2009

The SPG free weekend nights offer is much better than Priority Club’s free nights’ offer. Below are the reasons why:

1.  SPG’s free weekend nights’ offer allows you to earn unlimited free weekend nights after two hotel stays from May 1 to July 31, 2009. In addition, SPG’s offer period is two weeks longer than Priority Club’s. However SPG is looking for two hotel stays which means you may need to check-in and check-out of hotels to maximize your rewards during the promotion period. For those who are not familiar with the hotel stay concept, an eligible stay is one or more consecutive nights at a particular hotel. SPG will not give you credit for a multiple hotel stays if you check-in/check-out on consecutive nights at the same property .

2.  There are no blackout dates for redemption. As long as it’s a Friday, Saturday or Sunday and rooms are available, SPG will allow you to use the free weekend night.

3.  SPG’s properties are generally nicer than Priority Clubs’ properties. SPG properties are also in metropolitan locations.

Here are a few minor setbacks on the SPG offer:  Priority Club’s 4 free nights can be redeemed on any day – not just weekends. Another minor downside on SPG free nights offer is SPG’s free nights expiration date: September 30, 2009 compared to Priority Club’s December 26, 2009.

Given the two minor setbacks, SPG’s free weekend nights’ offer is superior to Priority Club’s offer. Below are links to two other offers which may be attractive to you:

*  Hilton’s 1000 Bonus Point offer

*  Marriott’s Double Nights Offer

Here’s a link to my original post regarding the SPG offer.