Triangle Trip

On my last United flight, I had already selected by seat online, but I always like to look when I get to the airport when I go to the kiosk. The first kiosk approached rejected my credit card and said see customer representative. I had to go next door to the next kiosk which recognized my credit card. Using the credit card is probably the easiest and quickest method to pull your information.

I selected my flight, pressed check in, and then onto checking the seats. I like to check seats to a) get a better seat b) tell me about the # of people on the plane. This time however, the kiosk touchpad was a little out of sync. I had to press the button a few times to get each button to work. The worst part was I accidentally hit another seat number. I ended up with a ridiculous back middle seat. Immediately I tried to go back to my original seat, but the UP arrow button did not work.

For newcomers to seating, the kiosk only displays a few rows at a time, and you have to click up or down to seat the next rows. I looked for a cancel button, but didn’t see anything. I clicked EXIT thinking that would cancel but it didn’t. I had to start all over again and put my credit card in. I checked seats again, and confirmed it DID change my seat number to the back middle seat. I swiftly clicked back on my original seat. Fortunately no one in that span of time took my seat.

With a sigh of relief, I continued on the check-in process, I click next on the bottom right. The NEXT page is immediately an upgrade page. And the upgrade button is on the same spot as the next button on the page before. This is very tricky of united, because you have a tendency to hit next, next, next in the same spot. The DECLINE button is actually on the bottom left, the other side.

For experienced United travelers, we all know how many upgrade options they try to buy, or more mileage for more money. United travelers beware of the kiosk, it doesn’t let you zip through unless you really know it.

Big A out.

I have been at least a Premier Executive for United since 1998 – was Premier Exec 1K four times. After 11 years of being a Premier Executive, I was about 8,000 miles short of making status for 2009. Instead of downgrading me from Premier Exec to Premier (or even the ghetto Premier Associate status), UAL sent me an email telling me how I can buy 8,000 more miles to be a Premier member again.

What ever happened to customer loyalty or even customer retention in this down economy? Perhaps this is why I have switched my allegiance to other airlines. There’s only so much abuse you can take from an airline when they show you no loyalty or service. UAL needs to learn from Marriott – look at Statusmonger’s post from earlier this year.

As a frequent flyer of United in and out of San Francisco International Airport (SFO) Terminal 3, here are some hot tips for you:

1.  When flying on a domestic flight out of Terminal 3, you should always go through TSA security checkpoint near Gate 74 and 75. Gate 74 and 75 is located between the domestic and international terminals. It is called out “Boarding Areas” (the bottom red dot) if you refer to the map below.

The Gate 74 and 75 checkpoint is to the left of the Ticketing area, opposite side of the regular boarding area. No one is aware of this security checkpoint as it is geared towards travelers coming from the international terminal or BART. Lines here are always shorter than the Premier lines.

2.  When you are in transit through SFO from domestic to international terminal, the best approach is via the bus interlink. The bus is located near the Yankee Pier restaurant or Gate 72. Referring to the map above, it is the 2nd red dot from the top. You will need to go through a door near the information booth, then down the stairs to the waiting area. The bus comes every 15 minutes or so. Going by bus means you will be able to avoid going out of Terminal 3, taking the Airtrain, and go through security screening at the International terminal.

Try these two tips and let us know your thoughts.